By The Smartbnb Team
Communication with your Airbnb guests plays a critical role in their overall experience and impacts your Airbnb ranking. So you should be proactive and start a conversation with your guests with a booking confirmation message.
It’s important to get it right and show your guests that you are a welcoming host and that you are looking forward to their stay.
A useful Smartbnb feature can help you adapt the content of your booking confirmation message based on the check-in date. Using custom codes, you can create a booking confirmation rule and change the content of the message based on the number of days to the check-in.
How Does It Work?
Suppose the guests have booked their stay within three days from the check-in date. Smartbnb will send them the booking confirmation to thank them for the booking together with check-in instructions. The system will skip the scheduled check-in message.
And what if the guests have booked more than three days from the check-in date? Then Smartbnb will send the booking confirmation to just thank the guest for the reservation. The system will send the check-in instructions according to the schedule – 3 days before the check-in.
This feature can help you avoid sending your guests redundant messages. And you should remember that you have a choice. You can apply this rule to all your listings or to a specific listing.
Would you like to try this feature now? Check out our step-by-step guide.
One of the ways short-term rental owners make extra income is by upselling. A host in Miami recently shared with us that they make at least $100 per month extra with almost no effort.
A useful feature of Smartbnb that might not be immediately obvious is that you can automatically ask your guests if they’d like to stay an extra night, or you can offer them a late check-out for a fee.