By The Smartbnb Team
Your Airbnb and Vrbo guests may have many questions, and it’s your duty as a host to answer them as soon as possible. After all, it’s all about making your guests happy.
Don’t forget that this approach also increases your chances of getting 5-star reviews. Besides, you can easily cope with this rather time-consuming task if you use the Smartbnb questions feature.
This is how it works
Our system uses artificial intelligence to scan guest messages and automatically detect questions that belong to specific categories, such as early check-in, pets, WiFi, kitchen, etc. Smartbnb will send an automated response if an answer has been set-up for the question category.
You can find a full list of the pre-defined categories if you check this article. These are based on the commonly asked questions that Airbnb hosts typically encounter. But if you think we should add any other category to this list, please let us know.
We recommend that you set up answers to as many questions as possible. Then your guests will be able to get accurate, relevant information as soon as they need it.
How can you do that?
Just create a question rule for each category and configure it with certain options.
Would you like to try this useful Smartbnb feature? Check out this article in our Help Center.
Smart Tip: Answer Early Check-In and Late Check-Out Requests Automatically, Depending on Calendar Availability
So if you can allow early check-in and late check-out lossless, why not make your Airbnb guests happy? This approach will help you get more 5-star reviews and maximize your income. Besides, you can automate everything if you take advantage of a useful Smartbnb feature.