[New Feature] Muting Properties

Property Mute feature

By The Smartbnb Team

In the dynamic world we live in, everything changes faster than we can realize. Everything seems like riding a roller coaster these days. Your business needs to be agile and ready for any changes. Smartbnb is on a mission to help you be flexible and quick to react.

There are times when some of your properties remain inactive.  With our pricing structure, you may not pay for Smartbnb to manage that listing for you. 

Do you prefer to select which of your accounts’ properties will benefit from automatic messaging and other Smartbnb features? Want to skip some of the properties? Now you can! 

We are happy to announce that you can now mute individual properties on Smartbnb.

Muting turns off all Smartbnb features for the selected property and excludes it from your invoice. But what does it do exactly?

Muting means that:

  • Smartbnb will not be sending any messages for this property
  • The property will not show up in your inbox, calendar, metrics, operations or in your rule scopes.

Let’s see how you can mute a property!

Muting properties on account connection

Just getting started with Smartbnb or connecting a new account? Muting selected properties couldn’t be more straightforward.

property mute screenshot

While connecting your new Airbnb or Vrbo account to Smartbnb, you will see a list of all listings that Smartbnb has imported from your account. Clicking the ‘Mute’ button next to the property will exclude the property from your Smartbnb account.

Accounts already connected? Read on to learn how you can mute your existing listings!

Muting properties from the properties section

If your account is already connected, head to the properties section and mute or unmute properties from there. Just open the property details, click the ‘Mute’ button, and it’s done!

When you mute a property, all Smartbnb features will immediately stop working for this property, and the property will be excluded from your invoice in the next billing cycle.

Obviously, muting couldn’t be simpler. Unmuting is no rocket science either!

Unmuting properties

When you change your mind and decide to unmute a property, head back to the properties section, and click on the ‘Muted properties’ segment in the sidebar. It will conveniently display all your muted properties.

Open the property details and click ‘Unmute.’ Unmuting activates all Smartbnb features, including automatic messaging, for this property immediately. If the property includes active listings (with check-ins this month), it will be included in your invoice in the next billing cycle.

Use the property onboarding assistant to review your setup, and get the property up and running on Smartbnb in no time.

Smartbnb is continuously working to make running your short-term rental business a breeze. Let us know what you think about property muting!


Smart Tip: How to Automatically Upsell Late Check-outs and Extra Nights

One of the ways short-term rental owners make extra income is by upselling. A host in Miami recently shared with us that they make at least $100 per month extra with almost no effort.
A useful feature of Smartbnb that might not be immediately obvious is that you can automatically ask your guests if they’d like to stay an extra night, or you can offer them a late check-out for a fee.

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