[New Feature] Integration with Booking.com

Booking launch

We have great news for our hosts! We are thrilled to announce that we have added an integration to the list with Smartbnb’s new integration with Booking.com.

If you have an account with Booking.com, the new integration will allow you to use Smartbnb’s automated messaging and channel management features for your Booking.com listings.

Interested? Read on to learn how you can connect your Booking.com properties to Smartbnb.

Connecting Booking.com Listings

You can use our solution to manage your Booking.com properties after you have created your listing on Booking.com. Once your listing is up follow the next steps below.

First, you will need to go to the Connected Accounts page on Smartbnb, click on the Connect with Booking.com button, and follow the instruction on the screen. After that, you will need to set Smartbnb as your channel manager in Booking.com directly.

As soon as we import your Booking.com property, we’ll send you an email notification. We’ll also provide you with instructions on setting up a Special Request contact (that will enable Smartbnb to receive your guest messages).

Are you ready to try this integration? Learn about the necessary steps in our guide on connecting your Booking.com account.

Deactivating Your Current Channel Manager

Booking.com allows only one channel manager connection for your properties. So if you already have a channel manager to manage your Booking.com listings, you will have to deactivate it. Only then you can add Smartbnb as a channel manager and set up the integration. Learn more about deactivating your current channel manager.

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Automated Messaging for Booking.com Reservations

Our Booking.com integration can help you automate your communication with your guests just like we do for the other platforms we support. You can configure messaging rules through Guest Experience, and you can manage conversations with your guests from our Inbox.

Smartbnb supports scheduled messages, team messages, and replies to events (booking confirmation and booking cancellation) for Booking.com reservations. These messages will be sent via email.

You can also send attachments, but their size is limited to 10 MB. In our Inbox, you can find out whether your guest received your message by checking the message status.  Learn more about automated messages on Booking.com.

Receiving Messages from Your Booking.com Guests

If you want to receive messages from your Booking.com guests, you’ll have to configure this step on Booking.com.

After Smartbnb generates a unique email address for each property, choose the property from your Booking.com account and set up the Special Request on the Contact page.  

Remember that you’ll need to repeat this configuration for each Booking.com property that is connected to Smartbnb. You can learn more details about this step in this guide.

Booking guidelines

Booking.com Host Guide for Beginners

Today, Booking.com is one of the largest accommodation booking platforms, with more than 28 million listings in 226 countries and territories across the globe. Planning to become the part of this crowd? Our guide will get you started.

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