Guest Experience: The leading GX engine by Smartbnb | Smartbnb

Go beyond automation and
create magical moments at scale

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Craft your own automations Cover the entire guest experience State-of-the-art customization

Design your perfect guest experience

Craft your own automations

Start with pre-set rules and templates, and adapt them to your hospitality style.

Cover the entire guest experience

Send messages for specific properties, times and events - From inquiry to review (and everything in between).

State-of-the-art customization

Set special conditions, add pictures to your messages or translate in 29 languages.

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Powered by machine learning You control the speed Smarter canned responses

Personal answers, fast

Powered by machine learning

Use our AI models to detect and answer your guests' most frequent questions.

You control the speed

Send replies within 30 seconds to improve rankings and SEO, or define your own ideal response time.

Smarter canned responses

Keep your own favourite messages, and let Smartbnb embed personalization points on the fly.

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Send review reminders Automate review publication Review at the right time

Handle reviews professionally

Send review reminders

Reminders automatically stop when a review is received.

Automate review publication

Save your review templates, and we’ll randomize, customize and send them.

Control your reviews (even the bad ones)

Manage the content and stars of your reviews, and send them at the best time.

Plus these other Guest Experience features

Fully native messaging

Messages sent and received naturally via Airbnb and HomeAway/vrbo.

Automatic pre-approvals

Set the option and Smartbnb will pre-approve all inquiries for you.

Short codes

Personalize your messages with dozens of guest and booking data points.

Custom codes

Create your own personalized message shortcuts and embed them in one click.

Pre-loaded templates

Your account comes ready with our recommended message flow.

Time zone awareness

Always send your messages at the right time for your guests.

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“With Smartbnb, we were able to automate at least 90% of our guest communication, respond to bookings immediately and personalize reviews for each guest. We are so thankful for the time we’ve gotten back by using Smartbnb, it has allowed us to continue expanding our business.”

Macon James