Smartbnb takes care of guest communication even when you sleep
Perfect messages for a perfect Guest Experience
Craft your own rules
Your account comes with messaging best practices pre-loaded as templates. Personalize and adapt them to your hospitality style as you go.
Cover the entire guest experience
Smartbnb will send your messages at the exact moment when your guests need them — from inquiry to review and for everything in-between.
Customize even the finest details
Set special conditions, send messages for specific properties, set your own timing and event triggers, add pictures to your messages all in 29 different languages.
Augment your answers
Powered by artificial intelligence
Our machine learning models will detect and answer your guests’ most frequent questions. Let our AI send your guests the WiFi password for you automatically.
Better rankings = more bookings
Send replies within 30 seconds to improve rankings, or define your own ideal response time.
Smarter canned responses
Keep your own favorite messages, and let Smartbnb embed personalization points on the fly.
Get great reviews
Remind your guests to leave a review
Smartbnb will follow up with your guests until they leave a review for you.
Automate review publication
Save your review templates, and Smartbnb will randomize, customize and send them for you.
Control your reviews (even the bad ones)
Manage the content and stars of your reviews, and Smartbnb will send them at the best time.
Plus these other Guest Experience features
Fully native messaging
Messages sent and received naturally via Airbnb and HomeAway/vrbo.
Switch the toggle and Smartbnb will pre-approve all inquiries for you.
Use short codes to complete your messages with dozens of guest and booking data points.
Create your own personalized message shortcuts and embed them in one click.
Your account comes ready with our recommended message flow.
Time zone awareness
Always send your messages at the right time for your guests.