How to automate Airbnb host reviews (so you never have to write a review again)
Ok, so now that you know how to write a killer Airbnb host review, and you’ve also got a load of pre-written host review templates too, I now want to show you how you can automate this review process.
It’s actually pretty easy.
First up though, you’re going to need a tool to help you with this. For that, we’re going to be using Smartbnb.
Once you’ve got an account set up, you can follow the steps below:
Login to your Smartbnb account, and from the dashboard click on the Heart (Guest Experience) icon.
Click on “Review rules” from the menu bar.
And then “Add New”.
You’ll be greeted with a pop-up box that looks like this. Click on “Add a review template”.
And now, all that’s left to do is add your review template, switch the toggle to ‘ON’ to activate the message rule, and select when you want your review to be sent out.
I recommend a delay of about 3 days before sending out a review to give you a little leeway should you have any troublesome guests. That way, if you need to leave a bad review, you can intercept the automation process and manually write a review instead.
And, there’s just one last step you might need to take…
As it’s possible to manage multiple properties, via multiple hosts, on multiple booking platforms with Smartbnb, you’ll also have the option to assign these review rules to any of these categories too.
And that’s it. Once you’ve gone through this setup process, you can then sit back and relax, and let Smartbnb do the heavy lifting for you.
You can officially retire from your review writing responsibilities forever!
Frequently asked questions:
Q. If I automate reviews, won’t I sound like a robot?
Not at all.
Can you remember how I used this code %guest_name% in my message templates above?
Well, that’s called a short code, and it dynamically pulls in information about your guests to insert into your messages.
Q. Won’t it look weird sending the same review template every time?
The goal is to not have just one review template but multiple. If you have a selection of pre-written host review templates that are activated, Smartbnb will use it’s randomizer function to randomly select which review template to send.
With reviews on rotation like this, you can rest easy.
Q. What if I need to leave a bad review?
As a default, the review system will leave all guests a five-Star review. However, if you need to interject with this process to leave a negative review or something similar, all you have to do is simply manually write your review instead (before the automated review gets sent).
Airbnb host reviews are one of those niggling little jobs that are important, but not urgent. And that’s why it’s always one of those tasks that you put off until the very last minute (at least I do anyway).
That’s why I say “be gone” with that stress…
Just automate it instead.
And I really mean that. I can hand on heart say that I haven’t written a single host review since 2017, and I’ve hosted over 200 guests in that time.
Will automating your reviews transform your life?
But will it free up your headspace, save you time, and mental bandwidth?
Airbnb management software is being used by thousands of property managers worldwide to scale up their operations on Airbnb. But, is it reserved just for property managers? Or, is it something that everyday hosts like you and me can use too?